Introduction
At McAnderson Institute of Technology, we are committed to providing high-quality mentorship programs that meet the needs and expectations of our participants. This refund policy outlines the conditions under which refunds may be granted.
General Policy
All payments made for mentorship programs are generally non-refundable. However, we understand that exceptional circumstances may arise, and we have outlined specific conditions under which a refund may be considered.
Refund Conditions
Refunds may be considered under the following conditions:
- Technical Issues: If a participant is unable to attend a mentorship session due to technical issues on our end (e.g., platform malfunction) and the session cannot be rescheduled, a partial or full refund may be considered.
- Medical Emergencies: In the case of a medical emergency that prevents participation in the mentorship program, a partial or full refund may be considered upon submission of appropriate documentation.
- Program Cancellation: If McAnderson Institute of Technology cancels a mentorship program, participants will be entitled to a full refund of the fees paid.
- Mutual Agreement: In cases where both McAnderson Institute of Technology and the participant mutually agree that a refund is fair and justified, a 50% refund of the paid amount may be issued.
Requesting a Refund
To request a refund, participants must:
- Submit a written request to support@mymivant.com
- Include the reason for the refund request and any supporting documentation (e.g., medical certificates)
Review Process
- Refund requests will be reviewed on a case-by-case basis.
- The decision of McAnderson Institute of Technology regarding refund requests will be final.
- Participants will be notified of the outcome of their refund request within 10 business days of submission.
Partial Refunds
In some cases, partial refunds may be issued if the participant has already attended part of the mentorship program. The amount of the partial refund will be determined based on the proportion of the program that has been completed. If a mutual agreement is reached, a 50% refund may be issued.
Payment Method
Refunds will be issued using the same payment method used for the original transaction. Please allow up to 10 business days for the refund to be processed and reflected in your account.
Contact Information
For any questions or assistance regarding our refund policy, please contact us at:
Email: support@mymivant.com
Agreement
By enrolling in a mentorship program with McAnderson Institute of Technology, you acknowledge that you have read, understood, and agree to abide by this refund policy.
